RETURNS & EXCHANGES

RETURNS & EXCHANGES

We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days*.

Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued.

To complete a return, please email shopactivechic@gmail.com with the buyer name & order number, as well as the reason for return. Exchanges must be processed within 7 days of the package delivery date and received within 10 business days.

All return items will be inspected and we reserve the right to refuse any returns of worn or damaged merchandise in which case a refund or credit will not be issued and the item will be sent back to the buyer. 

Once your order is received, a refund will be processed within 10 business days. Please note that your banking institution may require additional days to process and post the transaction.

Items excluded from returns are as follows: any international orders, sale items, pre-order items, gift cards, swimwear, bra tops, accessories or undergarments.

Please contact us at shopactivechic@gmail.com