Shipping & Returns


PROCESSING & SHIPPING POLICY

SHIPPING | DOMESTIC
Orders are processed 7 days a week and most orders will ship within 7-9 business days after your payment is authorized and verified this doesn’t include weekends or holidays. All orders placed for delivery to the United States are shipped using First Class Mail (2-5 days) with a tracking number emailed to the customer upon shipment. Items noted as “PRE-ORDER” will ship upon arrival from the manufacturer or date provided in the item description. If there is a delay in ability to ship the order you will be contacted via email. We are not responsible for any packages lost, stolen or delayed by the postal service.

SHIPPING | INTERNATIONAL
International orders are shipped First Class Mail (14-30 days). Tracking information is not available for International Orders however customers will be provided with a customs number that ay be used at usps.com to show postal service acceptance. Any custom fees or taxes associated international orders are the responsibility of the customer. Please note that customs authorities require us to state the value of the item directly onto the package. Orders will ship out within 9-12 days after your payment is authorized and verified this doesn’t include weekends or holidays. Items noted as “PRE-ORDER” will ship upon arrival from the manufacturer unless otherwise time is listed in product description. If there is a delay in ability to ship the order you will be contacted via email. We are not responsible for any packages lost, stolen or delayed by the postal service.

PACKAGE RETURNED TO SENDER POLICY
If an invalid address is provided to us, the Postal Service will return the package to our offices. You will be contacted by a customer service representative to arrange for re-shipment at your expense. Initial shipping costs are non-refundable as the post office does not reimburse us for return to sender packages.

RETURNS & EXCHANGES

If for any reason you are unhappy with your purchase, we gladly accept returns on unworn, unwashed merchandise for orders placed in the US.

To complete a return, please email sales@shopactivechic.com with the buyer name & order number, as well as the reason for return. Returns must be processed within 7 days of the package delivery date and received within 10 business days.

All return items will be inspected and we reserve the right to refuse any returns of worn or damaged merchandise in which case a refund or credit will not be issued and the item will be sent back to the buyer. 

Once your order is received, a refund will be processed within 10 business days. Please note that your banking institution may require additional days to process and post the transaction.

Items excluded from returns are as follows, any international orders, sale items, pre-order items, gift cards, swimwear, bra tops, accessories or undergarments.

Please contact us at sales@shopactivechic.com